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Terms and Conditions

Newteen / Terms and Conditions

Ownership of the domain www.newteen.pt

The website www.newteen.pt, as well as all its sub-domains, are registered under the ".PT domain / subdomain registry regulation", and are owned by the Portuguese brand Newteen, founded and registered by Leonardo Leandro Gregório Ferreira , Businessman in Individual Name (ENI), taxpayer number 245133720, user of the finance department of Matosinhos.

For any clarification related to Newteen sites or these Terms and Conditions (CGCU), you may contact the brand through the contacts and forms available on the sites of the same, but preferably by e-mail (geral@newteen.pt) , for faster service.

1 - Subject matter and scope

These General Terms and Conditions apply to visitors to www.newteen.pt and all its subdomains, covering all services or transactions of a commercial nature carried out through this platform. The navigation in the sites, use of services and the purchase of any product in them, implies the acceptance of the present General Conditions of Contracting and Use by the User and the Client. Newteen reserves the right to change these General Terms and Conditions of Use without prior notice, all of which are published on this same page.

2 - Information about contents

The reproduction, transfer, distribution or storage of the contents of the sites newteen.pt, without prior written authorization granted by the mark, is prohibited for purposes other than the strictly personal use. Newteen reserves the right to modify at any time the information and commercial offer presented on: products, prices, promotions, commercial conditions and services.

It is expressly forbidden to introduce links to this site, for any purpose, without prior authorization from Newteen. The use of the domain newteen.pt for abusive purposes, and without prior authorization, is susceptible of recourse to the competent legal means of our part. In the event that you find other sites, links that allow you access to our site, we inform that we have no responsibility, neither on the origin of the page, nor on the contents inscribed therein.

Every effort has been made to ensure that the information presented here is free of typographical errors and, whenever such errors occur, Newteen will, as soon as possible, correct them. The photographs presented on the website are merely illustrative. As such, Newteen recommends that the Customer consult the detailed description of the product in order to obtain complete information about its characteristics.

Newteen is not responsible, directly or indirectly, for any information, content, statements or expressions contained in the texts of the articles marketed on the site. The authors of the content of the descriptions of the products is the responsibility of the editors, manufacturers and distributors of the articles in question. In case the information presented does not correspond to the actual characteristics of the product, the Customer assists the right to terminate the purchase and sale agreement in the applicable legal terms.

Despite all efforts, some products may be incorrectly priced, which is why Newteen checks prices every time it processes orders. If the price of the product is less than the advertised price, Newteen will refund the difference. If the price is higher, we will inform the Customer of such a situation by e-mail and wait for your decision to accept the new offer or cancel the order within 15 days from the date it was communicated to Customer.

All contractual information is written in Portuguese and / or English, as well as the information of the articles, communications by electronic mail and formalization of the sale.

3 - Intellectual and industrial property

All texts, comments, works, illustrations, works and images reproduced or represented in this site, are properly protected by the respective copyright, for the whole world. In this way and in accordance with the Code of Copyright and Related Rights, its use will only be authorized for private purposes, without prejudice to more restrictive provisions contained in said Code. Any reproduction or total or partial representation of the newteen.pt sites is strictly prohibited, under penalty of recourse to the competent legal means against whom to act in this way.

The social denominations, trademarks, as well as any distinctive signs reproduced on the sites newteen.pt are protected in accordance with the legal provisions applicable to industrial property. Reproduction or representation of all or part of such distinctive signs is strictly prohibited and must be the subject of prior written consent of the respective holders. Certain products, such as software (software), are the subject of personal and specific rights of use, which regulate the respective copies, public broadcasts and leasing.

4 - Responsibilities

All products sold on www.newteen.pt are in compliance with Portuguese legislation. Newteen declines all liability in case of violation of the legislation of the country where the order is delivered. It is up to the Client to verify with the local authorities the conditions of importation or use of the products that he wishes to order.

Newteen is not liable for damages resulting from interference, interruptions, computer viruses, malfunctions or disconnections of the operating system that may temporarily prevent access, navigation or service to Users.

5 - Obligations of Customers and Users

The Client and the User undertake to comply with and comply with these General Conditions of Contract and Use, namely:

1) To refrain from introducing, storing or diffusing through the site defamatory, obscene, insulting, xenophobic and / or any other content that violates the general principles of law and public order;

2) To save, and not divulge, your password to enter the site in order to prevent third parties from accessing your account at newteen.pt;

3) Not to use false identities;

4) To provide the personal data and the correct addresses so that Newteen can process the orders properly. Users are therefore expressly prohibited from transmitting messages or information that are abusive, misleading, defamatory, obscene or in any way violating the right to privacy or the intellectual or industrial property of third parties, as well as to make available any information that may be harmful to third parties or to the site owner. Newteen reserves the right to delete the account of the user that accomplishes any of these situations.

5) The Client is responsible for the accuracy of the data communicated to Newteen and undertakes to immediately insert into its Newteen Registration Account, at www.newteen.pt, any changes thereto. Newteen declines any responsibility for any delay or impossibility of processing the order, namely on delivery, due to error or insufficiency of the data communicated by the Customer.

6 - Privacy and Protection of Personal Data

In compliance with Law no. 67/98 of 26 October and the new European Data Protection General Regulation, we inform you that the treatment of the personal data collected on the Newteen website is the responsibility of the brand, owned and represented by Leonardo Leandro Gregório Ferreira , Businessman in Individual Name (ENI), taxpayer number 245133720, user of the finance department of Matosinhos.

The data collected on this site is intended for the processing of orders and communication with customers, processing of requests for information and possible complaints, statistical analysis, as well as their use for the purposes of direct marketing. Newteen guarantees the confidentiality of all data provided by its customers. Nevertheless, Newteen may collect and process data in a secure manner, in order to prevent its loss or manipulation, using the most discrete techniques for this purpose. We would like to inform you that the open network allows some personal data to be circulated without security, at the risk of being seen and used by unauthorized third parties, if the level of security of the client's devices is low. All Clients have the right to access, rectify, cancel and oppose their data. If you wish, at any time, to stop being part of the database of Newteen, you can exercise this right by sending an email to geral@newteen.pt.

The customer expressly authorizes Newteen to send information about products and services that may be of interest to you using your personal data for the purpose of direct marketing through any communication channel, namely through the use of electronic mail, SMS, MMS or other forms automatic call. Newteen will not market or share its customer database with third parties.

Newteen uses cookies on its websites. Cookies are small text files sent from sites you visit that are stored on your computer. They are widely used for the operation of websites, or to increase their efficiency, as well as to provide information to site owners. Newteen uses cookies to collect information about how visitors use your website. We use the information to create reports and to help us improve the site. Cookies collect information anonymously, including the number of visitors, the sites from which they come, and the pages they have visited.

Visitors to our site use different query programs and different computers. In order to make your queries as easy as possible, with the technology you are using, we automatically record the type of query program (such as, Internet Explorer, Netscape) and operating system (Windows, Macintosh) used by a visitor, as well as the domain name of the visitor's Internet service provider. We also collect the total number of visitors to our site, together, to enable us to update and improve it in the most productive way; in this process no identifiable personal information is extracted. This data allows us to know if there are more visitors preferring certain features or areas, thus helping us to keep our site up to date and interesting for most of our visitors.

Cookie technology helps us deliver content tailored to the interests of visitors. Sites that offer online purchase possibilities use cookies to record and process the items on your purchase card. Whenever authorized, we may associate personal information with a cookie file in such circumstances. If you do not wish to receive cookies, you can configure your computer to notify you whenever you receive a cookie or disable all cookies through your referral program (Internet Explorer or Netscape Navigator). (See the help menu of your query program to find out how to change or update cookies correctly.)

If you disable cookies, you may not be able to access some of the above functions. Through their settings, most browsers allow you to have some control over most cookies. For more information about cookies, including to know which cookies have been installed and how they can be managed and deleted, visit www.allaboutcookies.org. If you do not want your site visits to be detected by Google Analytics, go to http://tools.google.com/dlpage/gaoptout.

7 - Ordering online

To make purchases through the website www.newteen.pt and its sub-domains, you must register as a Customer by completing the form available online. Once you have registered, simply enter all the items you wish to purchase in the virtual shopping basket. You should follow all the steps of the purchase so that it is completed successfully. Newteen informs that the prices charged on its websites include VAT and are exclusive to the store.

All promotional campaigns have a limited and exclusive stock for online marketing. The validation of the purchase order implies that the Customer has taken cognizance and expressly accepts the present General Conditions of Contract and Use, available for consultation at www.newteen.pt.

The data recorded by Newteen are evidence of the set of transactions between Newteen and the Customer. It is our responsibility to file the electronic document in which the contract is formalized and to keep it accessible. As soon as you complete your purchase, you will receive an automatic email confirming the transaction. In case the data is not correct you can ask immediately for its change, or even, the cancellation of the purchase made. When purchasing products sold on www.newteen.pt, we accept the following payment methods:

- Bank transfer:
NIB - 019300001050292633903
IBAN - PT50019300001050292633903

- Paypal or Credit Card:
Payment via Paypal Express Checkout
Recipient - geral@newteen.pt

8 - Product availability

Newteen's product catalog is independent of sales by other means, both price level and quantity in stock. All promotional campaigns have limited and exclusive stock for online marketing. Newteen only processes an order placed by a Customer upon confirmation of payment, and can not guarantee the availability of the items until the beginning of the processing. In the product file the Customer will find the estimated date of shipment and the estimated shipping time plus the shipping time, which depends on the carrier chosen, as well as the destination of the order.

Newteen only dispatches on weekdays. In this way, neither weekends nor holidays are counted towards estimated delivery of parcels. In any case, the estimated delivery dates are indicative only. If any product ordered is unavailable, and after contacting the supplier ascertaining the possibility of replacing the missing article, Newteen will contact the customer in case the delivery period or price of the article changes, and the order will only continue after consent given by the client. In case of absolute unavailability of stock of the ordered product, Newteen may propose to the Customer the supply of a product of equivalent quality and price, if any, and in this case, the order will only continue after consent given by the customer.

In case of absolute unavailability of stock of the ordered product, and since it is not possible to propose to the Customer any product of equivalent quality and price, or not having given its consent to the change of the original order, Newteen will reimburse the amounts paid by Customer, within a maximum period of 30 (thirty) days. Any delay in the shipment of articles, compared to the estimated dates presented, does not give the Client the right to any compensation. In the case of articles for personalization, the delivery time depends on the category of the product / quantity and is indicated in the page itself of the article. At the shipping time indicated 48 hours of transport time is added.

9 - Shipping costs

Shipping costs are calculated automatically at the time of purchase. In Continental Portugal deliveries will be made in 24 to 48 hours (business days), between 9am and 7pm, by express mail service.

For the Islands and Europe shipments usually take 5 to 7 business days and occur via registered mail.

10 - Cancellations, exchanges and returns

The following terms and conditions apply only to purchases made at www.newteen.co.uk. The Customer may cancel his order at any time until delivery of the same, with the right to reimbursement of the value of the products, except in the case of personalized orders, which can not be canceled after the start of manufacture.

Upon receipt of the order by the Customer, the Client may exercise his right of free resolution under the terms legally established and indicated below, namely, in Decree-Law no. 24/2014 of 14 February. Failure to pay the order within 4 days after the date it was definitively made may lead to the automatic cancellation of the order. In accordance with the provisions of Decree-Law no. 7/2004 of 7 January (with the changes conferred by Decree-Law no. 62/2009, of 10 March and by Law no. NewStar reserves the right to unilaterally cancel the order whenever there is a programming error, a malfunction of its computers, as well as the fact that the contractual proposal is deformed at its destination and the an essential element of the contract.

In the return and exchange of articles the Customer must respect the following conditions:
- Refund of the articles in good condition, with complete original packaging and accompanied by the respective original invoice;
- We do not accept exchanges or returns of customized articles according to Customer specifications or manifestly personalized.
- Refunds will not be accepted after a period of 14 days from the invoice date.

In accordance with the provisions of Decree-Law no. 24/2014 of February 14, Newteen informs its Customers that in order to exchange or return the articles, the articles must be in perfect condition, in their original packaging and with all the included accessories, and must be accompanied by the corresponding proof of purchase or the original invoice.

Newteen does not accept return or exchange of articles after use. After contacting our Customer Service and giving you the return instructions, you can send us the item properly packed, with original packaging to the following address:

CSI Office, Rua do Senhor do Padrão da Legua, 145
4460-823 Custóias, Matosinhos

All articles will be checked upon arrival at our service and only those that respect the return conditions will be accepted for exchange or return. All purchased items can be exchanged or refunded, with the exception of custom products according to customer's guidelines. However, the return charges are the responsibility of the customer.

In order to be accepted, returns must comply with the following conditions:
- Products may not have been used. They must be in a new state.
- The products must be shipped in the original packaging in a good condition inside a carton transport carton.
- The products must be sent within 15 days of receipt of the order (Newteen being informed of the occurrence by the 14th day).
- The return will be processed within 7 to 10 business days.

In case of a refund, if Customer chooses to refund the amount, we inform that the refund is made by the same means of payment, according to the will expressed by the Customer. In the event you have received damaged items, the cost of the return will be the responsibility of the customer.
Refunds will only be made after checking the condition of the product.

Newteen reserves the right not to accept articles that do not meet these conditions.

11 - Assurance of Consumer Goods

Pursuant to Decree-Law no. 67/2003 of 8 April, as amended by Decree-Law no. 84/2008 of 21 May, all equipment sold on www.newteen.pt are covered by a guarantee of conformity of the goods, corresponding to a period of two (2) years, a guarantee that does not apply to food or fast wear and tear (such as clothing, consumables and other items listed here, indicated as such in the respective descriptions ).
Refurbished or second-hand items have only 6 months warranty.

If the purchased product proves to be defective, Customer must notify Newteen Customer Support, stating the order number and the description of the defects. Costs for returning or collecting items within the warranty period will be borne by the customer.

Upon receipt of the item at Newteen's premises, a technical verification will be carried out with the representative of the brand or manufacturer, in case of proven lack of conformity, the item will be replaced. In this case, Newteen will replace the item and will reissue the customer's address at no additional cost. If the technical verification detects signs of misuse, and / or any problems that may have caused the defect, the Customer will be contacted and informed of the result of the technical verification, and shall bear the costs of returning the product and / or the necessary repair after such misuse.

12 - Applicable Legislation

All purchases made on www.newteen.pt are subject to Portuguese legislation. Any conflict or divergence of interpretation of the General Conditions of Contract and Use shall be submitted to the competent Portuguese Court. For all questions and disputes that may arise, inherent to these Terms and Conditions, the forum of the Comarca de Matosinhos, with express waiver of any other, is exclusively competent.

In the event that the Client is outside Continental Portugal, Newteen hereby informs that any judicial proceeding must be referred to the Portuguese Courts.

These General Conditions of Contract and Use were updated on May 10, 2018.